Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Hazard

David Hazard

September 2, 2026

5  out of  5
rating by David Hazard
"Matt was very helpful i had an ongoing situation that was affecting me matt got me squared away in less than 24 hours im glad. i met you matt thanks again!"
We responded:
"Thank you for the 5-star review, David! We’re proud to serve the Colorado Spgs community and truly appreciate your support. "
Profile photo of Michelle Sides

Michelle Sides

August 29, 2026

5  out of  5
rating by Michelle Sides
"Matt and his staff has significantly reduced my mother in laws property insurances. The staff is great, very helpful and accommodating."
We responded:
"Hi Michelle, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Matt Waddell, Your State Farm Agent "
Profile photo of JJ Grad

JJ Grad

August 28, 2026

5  out of  5
rating by JJ Grad
"The office is great, quick to respond and follow through. Been a client of for a number of years. Always great customer service."
We responded:
"JJ, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Haley Halcomb

Haley Halcomb

August 25, 2026

5  out of  5
rating by Haley Halcomb
"Matt and his office have always been so easy to work with, and have multiple times gone out of their way to help me when I have questions. I actually switched from another agent to Matt’s office, and I am so glad I did. Give him a call, you won’t regret it!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Colorado Spgs. "
Profile photo of Leilani Garcia

Leilani Garcia

August 24, 2026

5  out of  5
rating by Leilani Garcia
"From the beginning, Matt Waddell and his team at State Farm insurance has been phenomenal! Excellent customer service! Exemplary response time! Very understanding, passionate and knowledgeable"
We responded:
"Hi Leilani, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Matt Waddell, Your State Farm Agent "
Profile photo of Kim Ginter

Kim Ginter

August 24, 2026

5  out of  5
rating by Kim Ginter
"Matt Waddell's office has always been great to work with. They always helpful and respond immediately. So friendly seems like your talking to family and have saved us $ on our houses and cars."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of JimT Rothe

JimT Rothe

August 21, 2026

5  out of  5
rating by JimT Rothe
"Matt is an extremely effective insurance counselor with a broad range of experience. He has served the family for many years and is always concerned about and thoughtful for our changing insurance needs across the broad spectrum of issues we deal with. We have never been disappointed with his patient style of helping us make sure our exposures are properly insured. He deserves this 5 star rating from our family. JR"
We responded:
"JimT, thank you for the amazing review! Our Colorado Spgs insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Matt Waddell, your State Farm Agent "
Profile photo of Mary Spradlin

Mary Spradlin

August 20, 2026

5  out of  5
rating by Mary Spradlin
"Matt is always responsive to our questions and concerns. He has a great team on board too!"
We responded:
"Thanks so much for the fantastic rating, Mary! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Gary Tibbetts

Gary Tibbetts

August 20, 2026

5  out of  5
rating by Gary Tibbetts
"After my previous agent retired that I worked with for over 40 years I was needing a new insurance company not only for my personal insurance needs but also several commercial properties and a friend recommend Matt. I must say that I couldn't be more satisfied. Matt is very knowledgable in the commercial side as well as all of my personal insurance needs. He and his staff are always very prompt in communicating and solving any problems that arise. I would highly recommend Matt and his team."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Ashley Caldwell

Ashley Caldwell

August 20, 2026

5  out of  5
rating by Ashley Caldwell
"Such a great experience! They make everything so easy!"
We responded:
"Ashley, thank you for the 5 stars! I'm really happy to know you had a positive experience with our office. We're here to make things easy for you. Let us know if we can help with anything else!"
Profile photo of Sonya Garcia

Sonya Garcia

August 17, 2026

5  out of  5
rating by Sonya Garcia
"Great customer customer service. Got a quote for personal items :)"
We responded:
"We're overjoyed to hear that you had a fantastic time with our office! Your positive review means everything to us. Thank you, Sonya!"
Profile photo of Jean Pineault

Jean Pineault

August 11, 2026

5  out of  5
rating by Jean Pineault
"Matt's office at StateFarm has been my primary insurance provider for autos and home for over a decade now. They are absolutely fantastic! Call them."
We responded:
"Thank you, Jean, for your wonderful review! I'm so happy to hear that you've been satisfied with our service for over a decade. Your trust means a lot to us. We're always here if you need anything else!"
Profile photo of Carol Lawson

Carol Lawson

August 6, 2026

5  out of  5
rating by Carol Lawson
"We had a great experience when shopping our auto insurance with Jessica Mullis, a State Farm representative in Arizona, who works with Matt Waddell's office in Colorado Springs. Jessica was friendly, knowledgeable, and took the time to understand our insurance needs. She was able to quote better coverage and save us $200 on the 6-month premium from our previous company.

We met with Matt Waddell at his office. He reviewed everything carefully and provided the documents for our signature. He was professional, patient and made the entire process easy. He introduced us to others in his office and everyone was very friendly.

We highly recommend Jessica Mullis, Matt Waddell and the entire team to anyone looking for great insurance coverage and outstanding customer service."
We responded:
"Carol, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Colorado Spgs. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Matt Waddell and Team "
Profile photo of John Schutz

John Schutz

August 4, 2026

5  out of  5
rating by John Schutz
"Matt and his team are great!"
We responded:
"Thank you, John! I'm happy to hear that you think so highly of our team. We strive to provide the best service possible. Let us know if we can help with anything else!"
Profile photo of Bart Knox

Bart Knox

July 29, 2026

5  out of  5
rating by Bart Knox
"Matt and his staff have always been very responsive and helpful! Highly recommend this agency!"
We responded:
"Bart, thank you for taking the time to leave us a review! I'm happy to hear that you find our team responsive and helpful. Your recommendation means a lot to us. Let us know if we can help with anything else!"
Profile photo of Vicki Perez

Vicki Perez

July 23, 2026

5  out of  5
rating by Vicki Perez
"Very helpful and informative!"
We responded:
"Thank you, Vicki! I'm happy to hear you found our service helpful and informative. We're here to make things as clear as possible for you. Let us know if we can help with anything else!"
Profile photo of Michael Horvat

Michael Horvat

July 21, 2026

5  out of  5
rating by Michael Horvat
"Great guidance, products and service."
We responded:
"Michael, thank you for taking the time to leave us a review! I'm happy to hear that you appreciated the guidance, products, and service from our office. We're always here to help if you need anything else!"
Profile photo of Ericka Weed

Ericka Weed

July 11, 2026

5  out of  5
rating by Ericka Weed
"Matt is a phenomenal agent and many of my family members have various policies with him. He’s responsive, knowledgeable, trustworthy, and so easy to work with! I’ve had agents with other companies who are unresponsive and not around when you need to connect and ask questions, and plenty of unexplained premium increases. A family member recommended Matt 6 years ago and I’ve had my auto and renter’s insurance policies with him ever since. I’m now a loyal customer as he’s provided the best service I’ve had. Highly recommend Matt and his team! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️"
We responded:
"Thank you for your review, Ericka! I'm really happy to hear that you've had such a positive experience with us over the years. It's great to know that our responsiveness and service have made a difference for you and your family. We truly appreciate your loyalty and recommendation. Let us know if we can help with anything else!"
Profile photo of Ryan Adragna

Ryan Adragna

July 10, 2026

5  out of  5
rating by Ryan Adragna
"The State Farm Matt Waddell Team is excellent to work. There responsiveness and service in unmatched!"
We responded:
"Ryan, thank you for taking the time to leave us a review! I'm happy to hear that you find our team's responsiveness and service excellent. We strive to provide the best experience possible. Let us know if we can help with anything else!"
Profile photo of D J

D J

July 8, 2026

5  out of  5
rating by D J
"Matt consistently goes above and beyond for his customers. He's stepped in to help on several occasions, and I wouldn't hesitate to recommend him anytime."
We responded:
"Hey, D J! Thank you for taking the time to share this. Your recommendation means a lot to me, and I’m grateful I’ve been able to help when you’ve needed it. It’s been a pleasure assisting you with your property, auto, and commercial coverage, and I appreciate you choosing my office."
Profile photo of Fred cornwell

Fred cornwell

July 8, 2026

5  out of  5
rating by Fred cornwell
"The group at State Farm are wonderful and work hard for us."
We responded:
"Thank you, Fred, for your kind words! I'm glad to hear that our team has been able to support you effectively. We're always here to help if you need anything else!"
Profile photo of Annika Schroeder

Annika Schroeder

July 1, 2026

5  out of  5
rating by Annika Schroeder
"Naomi and Matt are simply the best! They take care of my entire family and treat every friend I send their way like family too. They’ve helped us with homeowners insurance, auto insurance, umbrella policies—you name it!

What really sets them apart is their dedication to finding the best coverage at the best price. Every quote I’ve brought them, they’ve been able to beat. They’re knowledgeable, responsive, honest, and always willing to go the extra mile.

If you’re looking for an insurance team that genuinely cares about their clients and works hard to save you money, I can’t recommend Naomi and Matt enough!"
We responded:
"Annika, thank you for taking the time to leave us a review! I'm so happy to hear that we have been able to assist you and your family with your insurance needs. It's great to know that our efforts to provide the best coverage at competitive prices are appreciated. We truly value your trust and recommendations. Feel free to reach out if you need anything else!"
Profile photo of Beth Heathcote

Beth Heathcote

June 29, 2026

5  out of  5
rating by Beth Heathcote
"Matt and his staff worked very hard to help us obtain an insurance policy for our home. We really appreciated the dedication and persistence his team showed and made us feel important. I would recommend Matt to take care of your insurance needs"
We responded:
"Thank you, Beth! I'm happy to hear that you felt valued and supported by our team while securing your insurance policy. Your recommendation means a lot to us. We're always here to help if anything comes up!"
Profile photo of Doris Lovett

Doris Lovett

June 11, 2026

5  out of  5
rating by Doris Lovett
"I have been a satisfied customer for years here. The staff is professional, knowledgeable, helpful and kind. Office manager Naomi Acero is exceptional!

One day, I left the office and found I had locked my keys in the car. The office would be closing soon. I was stressed! I was given an estimated time of arrival of at least 45 minutes to over an hour for help to arrive.
Matt Waddell made arrangements for another company to come out sooner and WAITED WITH ME until help arrived.
After hours!!
I HIGHLY RECOMMEND."
We responded:
"Doris, thank you for the awesome review! I'm so glad to hear that you've had such a positive experience with our team over the years. Naomi and the rest of the staff truly appreciate your kind words. I'm happy I could be there to help when you needed it, and I'm grateful for your recommendation. We're always here to assist you!"
Profile photo of Kristi Peterson

Kristi Peterson

June 9, 2026

5  out of  5
rating by Kristi Peterson
"Matt is always so responsive to my questions. He is also always available ti review my policy so that I am getting the coverage i need. It’s very reassuring!"
We responded:
"Thank you, Kristi! It's important to us that your questions are answered and your policy fits your needs. Don't hesitate to reach out if you need anything!"